Terms & Conditions

Terms & Conditions for Terbium Home

Last Updated: 13 March 2025

1. Introduction
Welcome to Terbium Home. These Terms & Conditions govern the services we provide to customers across South West England, including Exeter, Exmouth, Seaton, Saltash, and beyond. By engaging our services or using our website (www.terbiumhome.co.uk), you agree to these terms. We are Terbium Home, a UK-based business specializing in bespoke home transformations.

2. Our Services
We offer custom construction and renovation services, including:

  • Living spaces (e.g., cinema rooms, media centres).
  • Home work and leisure spaces (e.g., studies, gyms).
  • Outdoor spaces (e.g., landscaping, patios).
  • Wet areas (e.g., kitchens, bathrooms).
  • Bedrooms and storage (e.g., fold-away beds, wardrobes).
  • Small space solutions (e.g., tiny home conversions).
    All services are subject to written quotations and agreements detailing scope, price, and timelines.

3. Quotations and Acceptance

  • Quotations are valid for 30 days unless stated otherwise.
  • Acceptance of a quotation (verbal or written) forms a binding contract under these terms.
  • Prices exclude VAT unless specified; additional work beyond the scope incurs extra costs.

4. Payment Terms

  • Payments are due as outlined in your quotation—typically a deposit upfront and staged payments upon milestones.
  • Invoices are payable within 7 days; late payments may incur 8% annual interest above the Bank of England base rate.
  • We reserve the right to suspend work if payments are overdue.

5. Customer Obligations

  • Provide clear access to the work site and accurate information about your property.
  • Obtain necessary permissions (e.g., planning, landlord approval) before work begins.
  • Notify us of issues within 7 days of completion for resolution under our guarantee.

6. Cancellation and Cooling-Off

  • Consumers have a 14-day cooling-off period for contracts signed off-premises (e.g., at home), starting the day after signing.
  • To cancel, email info@terbiumhome.co.uk or write to our registered address. Refunds exclude costs for work started with your consent during this period.
  • Beyond 14 days, cancellation may incur fees for materials ordered or work completed.

7. Workmanship Guarantee

  • We guarantee our workmanship for 12 months from completion, covering new work and materials (exclusions: existing structures, client-supplied items).
  • Contact us within 7 days of noticing defects; we’ll investigate and repair covered issues at no cost.

8. Liability

  • We’re not liable for delays or damages due to unforeseen circumstances (e.g., weather, hidden structural issues) beyond our control.
  • Our liability is limited to the contract value; we’re not responsible for indirect losses (e.g., loss of use).
  • Services are provided “as is” within the scope agreed.

9. Intellectual Property

  • Designs, plans, and photos of our work remain Terbium Home’s property unless otherwise agreed.
  • You may not reproduce our work without permission.

10. Governing Law

  • These terms are governed by the laws of England and Wales. Disputes will be resolved via negotiation or adjudication per the Construction Act.

11. Contact Us

  • Questions? Reach us at info@terbiumhome.co.uk
  • Terbium Home, Exmouth, South West England.

12. Changes